Shipping Policy

Last Updated: September 1, 2026

Thank you for shopping with us! We are committed to providing a smooth and reliable shipping experience for every customer. Please review the information below regarding order processing, shipping, delivery, tracking, and potential delays.

1. Shipping Locations

We currently ship orders to customers within the United States.

Shipping availability may vary by product and destination. At checkout, the shipping options and applicable shipping charges available for your address will be displayed before you complete your purchase.

We currently do not guarantee delivery to P.O. Boxes, APO/FPO addresses, U.S. territories, or other restricted destinations unless a shipping option is specifically available at checkout.

2. Order Processing Time

Orders are generally processed within 2–5 business days after payment has been successfully received.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

Personalized, customized, made-to-order, or specially prepared products may require additional processing time. If a product has a different processing timeframe, that timeframe will be stated on the product page.

Orders placed after business hours, on weekends, or on holidays will generally begin processing on the next business day.

3. Shipping Time

After your order has been processed and shipped, estimated delivery time is generally:

Standard Shipping: Approximately 3–7 business days

Please understand that shipping times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, weather, holidays, seasonal demand, and other circumstances outside our control.

Estimated delivery time begins after the order has been shipped, not when the order is placed.

4. Estimated Total Delivery Time

For most U.S. orders, the estimated total time from order placement to delivery is approximately:

2–5 business days processing + 3–7 business days shipping

Therefore, customers should generally allow approximately 5–12 business days for delivery.

Personalized or made-to-order products may require additional processing time.

5. Shipping Rates

Available shipping rates are calculated and displayed at checkout based on the customer's shipping address, order details, product characteristics, and available shipping services.

If free shipping is offered on a particular product, promotion, or order threshold, the applicable terms will be clearly displayed on the website or at checkout.

Shipping charges are non-refundable except where required by applicable law or where otherwise stated in our refund policy.

6. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing your tracking information, when tracking is available.

Tracking information may take 24–72 hours to become active after the carrier receives and scans the package.

If tracking information does not immediately show movement, please allow some additional time for the carrier's system to update.

7. Shipping Carrier

Orders may be shipped using an appropriate carrier based on the destination, package size, shipping method, and fulfillment requirements.

Available carriers may include USPS, UPS, FedEx, or other reputable delivery services.

The carrier selected for an order may vary and is not always guaranteed unless a specific shipping method is offered and selected at checkout.

8. Delivery Delays

While we work to ship orders within the stated processing timeframe, delivery delays can occasionally occur because of circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Carrier delays
• Holidays and peak shopping periods
• Transportation disruptions
• Incorrect or incomplete shipping information
• Address-related issues
• Customs or government restrictions
• Unexpected carrier volume
• Other circumstances outside our control

If we become aware that an order cannot be shipped within the promised timeframe, we will communicate the delay and available options as required by applicable law.

For U.S. online sales, sellers generally must have a reasonable basis for advertised shipment times. If an order cannot be shipped within the promised timeframe, applicable FTC rules require appropriate delay notification and an opportunity for the customer to cancel and receive a prompt refund in circumstances covered by the rule.

9. Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check:

• Your front door or mailbox
• Garage or other delivery locations
• Around your property
• With household members
• With neighbors
• Any delivery photo or carrier delivery instructions

You may also contact the shipping carrier directly using the tracking information.

If your package appears to be lost in transit or has not received a tracking update for an extended period, please contact us so we can review the shipment and determine the appropriate next steps.

We cannot guarantee replacement or refund of a package that the carrier's records confirm was successfully delivered to the address provided by the customer, except where required by applicable law.

10. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before placing an order.

If you contact us before your order has shipped and we are able to update the address, we will make reasonable efforts to assist you.

Once an order has shipped, we may be unable to change the delivery address.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply for reshipment.

11. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and product by taking clear photographs as soon as possible.

Contact us promptly with:

• Your order number
• Photos of the damaged package
• Photos of the damaged product
• A brief description of the issue

We will review the situation and work with you toward an appropriate resolution in accordance with our refund/return policy and applicable law.

12. Wrong or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible after delivery.

Include your order number and clear photographs of the items received when applicable.

After reviewing the issue, we will provide the appropriate resolution.

13. Multiple-Item Orders

If your order contains multiple products, your items may occasionally be shipped separately depending on availability, product type, warehouse location, or fulfillment requirements.

You may receive separate tracking numbers for items from the same order.

You will not necessarily be charged additional shipping fees solely because your order is shipped in multiple packages unless the applicable shipping terms stated at checkout provide otherwise.

14. Pre-Orders and Made-to-Order Products

Products marked as pre-order, personalized, customized, handmade, or made-to-order may have different processing and shipping timelines.

The applicable estimated timeframe will be stated on the product page whenever possible.

If an order contains both ready-to-ship and made-to-order items, the items may be shipped separately.

15. Holiday and Peak-Season Shipping

During holidays, major sales events, and periods of unusually high order volume, processing and delivery may take longer than usual.

We recommend placing orders early when purchasing gifts for specific occasions.

Carrier delivery dates may also change during peak periods.

16. Shipping Restrictions

Certain products may have shipping restrictions based on size, weight, destination, carrier requirements, or applicable laws and regulations.

If we are unable to fulfill an order to the shipping address provided, we will contact the customer regarding available options.

17. Refused or Undeliverable Packages

If a customer refuses delivery or a package is returned because the address was incorrect or incomplete, the order may be subject to applicable return shipping costs and other reasonable charges.

Any refund for an undeliverable or refused package will be handled according to our Refund & Return Policy and applicable law.

18. Delivery Estimates Are Not Guaranteed

All delivery timeframes provided on our website are estimates unless expressly stated otherwise.

We are not responsible for carrier delays or circumstances beyond our reasonable control.

However, we remain committed to assisting customers when shipping problems occur.

19. Changes to Your Order

If you need to change your shipping address, cancel an order, or make another modification, please contact us as soon as possible after placing the order.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.

20. Shipping Policy and Refund Policy

This Shipping Policy should be read together with our Refund & Return Policy, Privacy Policy, and Terms of Service.

Shipping-related refunds, cancellations, damaged items, and returns will be handled according to the applicable policy and applicable consumer protection laws.

21. Contact Us

If you have questions about your order or shipping, please contact our customer support team through the contact information provided on our website.

When contacting us about an existing order, please include your order number so we can assist you more quickly.

We are happy to help with questions regarding:

• Order status
• Tracking information
• Shipping delays
• Delivery issues
• Damaged packages
• Missing items
• Incorrect items
• Address problems

Thank you for choosing our store. We appreciate your business and are committed to providing a positive shopping experienc